Refund policy
Letizia & Co. Return and Refund Policy
We want you to be completely satisfied with your purchase. If you would like to return an item, you may request a return within 30 calendar days from the date of delivery.
Return Eligibility Period
You have 30 calendar days from the day you receive your order to request a return. To be eligible:
- The item must be unused, unwashed, and in its original packaging, with all tags still attached.
- Proof of purchase is required, such as the order confirmation or receipt.
How to Request a Return
- Contact us at support@letiziaco.com with your order number and the reason for the return.
- Our customer service team will review your request within 24 business hours and send you detailed return instructions together with the correct address to which the package should be sent.
- Packages returned without prior authorization will not be accepted.
Return Shipping Costs and Fees
- Defective, damaged, or incorrect items: if the product arrives damaged, defective, or different from what you ordered due to an error on our part, Letizia & Co. will cover 100% of the return shipping costs. We will provide you with a prepaid return label.
- Change of mind / customer error: if you ordered the wrong size or color, or you no longer want the item, the actual return shipping costs will be your responsibility.
- Restocking fee: we do not charge any restocking fee. The cost is €0.00.
Refund Process and Timing
Once your return has been received and inspected at our warehouse, we will notify you by email.
If the return is approved, the refund will be processed automatically to your original payment method within 5–7 business days.
Please note that your bank or credit card company may require additional time before the amount appears in your account.
Return Address
Do not send any return without first contacting our customer service team.
To receive the correct return address and return instructions, contact us at:
Letizia & Co.
Email: support@letiziaco.com